Privacy Policy
How TwinInsight collects, uses, and protects data when you use our Shopify analytics app.
Effective date: May 19, 2026
This Privacy Policy explains how TwinInsight (“we”, “us”, “our”) collects, uses, discloses, and safeguards information when you use the TwinInsight Shopify application (the “App”) and related services (collectively, the “Service”).
1. Scope and roles
The Service is intended for Shopify merchants and their authorized staff. When you connect your Shopify store, we process store data to provide analytics and operational insights.
2. Information we collect
We collect information in three ways: (a) information you provide, (b) information from Shopify, and (c) information collected automatically through the Service.
Information you provide
Account and support information such as your name, email address, store identifier (e.g., myshopify domain), and messages you send to support.
Information from Shopify
When you install and authorize the App, Shopify may provide access to store data based on the permissions you approve. This can include store details, orders, refunds, products, and customer records (e.g., customer names and emails), as needed to generate analytics.
Automatically collected information
Technical information such as IP address, device/browser type, and basic usage logs required to operate, secure, and debug the Service.
3. How we use information
We use information to:
- Provide and improve analytics, dashboards, and insights.
- Maintain and secure the Service, prevent abuse, and troubleshoot.
- Communicate with you about support requests, product updates, and operational notices.
- Comply with legal obligations and enforce our terms.
- Maintain and secure the Service, prevent abuse, and troubleshoot.
- Communicate with you about support requests, product updates, and operational notices.
- Comply with legal obligations and enforce our terms.
4. Sharing and disclosure
We do not sell your personal information and we do not share it with third parties for their own marketing purposes. Information is used within the Service to provide analytics for your Shopify store. We may disclose information only in the following limited circumstances:
- With Shopify as part of the App’s functionality and platform requirements (for example, to authenticate, authorize, and access the store data you permit).
- If required by law, legal process, or to protect rights, safety, and security.
- With your direction or consent (for example, if you ask us to export data or share it with someone you authorize).
- With Shopify as part of the App’s functionality and platform requirements (for example, to authenticate, authorize, and access the store data you permit).
- If required by law, legal process, or to protect rights, safety, and security.
- With your direction or consent (for example, if you ask us to export data or share it with someone you authorize).
5. Data retention
We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you uninstall the App, we may delete or de-identify store data within a reasonable period, subject to operational and legal requirements.
6. Security
We implement administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export certain information. You can also uninstall the App from Shopify at any time. To exercise privacy requests, contact us at support@twinapp.com.
8. International transfers
The Service may be operated using infrastructure located in different countries. Where required, we use appropriate safeguards for cross-border data transfers.
9. Children’s privacy
The Service is not directed to children, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be communicated through the Service or other appropriate means.
11. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@twinapp.com.
This document is provided as a general policy template for a Shopify analytics app and should be reviewed with qualified counsel to ensure it matches your business, data practices, and jurisdiction.
TwinInsight
The ultimate analytics companion for Shopify owners who demand precision and operational excellence.